So I went to Krogers to pick up some water and toilet paper and the place was pretty empty of customers. The clerk was talking to the stock boy about doing something after work. I heard all about how they were going to get "Diamond" and "bump" over to Pauly's and play some pool. I ask the clerk if she wouldn't mind ringing me up. She looked over at me with that look ... you know the look....the look you give someone who rudely interrupts you. Didn't say a word to me...turned back around and continued talking to the stock boy.
So I started looking for someone else to check me out. Couldn't find anyone, so I went back to my lane and asked the girl again if she could check me out. I even told her I would immediately leave and she and stock boy could chat it up uninterrupted. She said...and I quote, "Lady, can't you see we talkin'...I be wichu in a minute".
Really, Sunshine? You'll be with me in a minute? Is that the whole 60 seconds or are we going based on a rough estimation?
I continue to look around for someone else...deduct this chick isn't a manager and there has to be a manager around somewhere. I have decided by now that I really need a manager...because now I want to complain. (see, when I was employed..I didn't have time for stopping and complaining. But now? I got all the time in the world, precious!)
I see no manager so I walked over to the intercom phone...picked it up and said over the store, "Would a manager please come to Lane 3. The clerk here won't check me out and I am tired of waiting".
so this little bitty guy who can't be more than 12 years old comes marching down the aisle ...with FIERCE MEANING and starts yelling at ME!
pfft..eh...tsst...YES, you read that right. ME! Apparently, company policy says that customers ARE NOT TO USE THE INTERCOM. I explained to him that I don't work there so I would not be aware of company policy and if an actual employee of Kroger's would have checked me out, I would have no need to use the intercom.
Does anyone who works with the public understand customer service? I bet little manager is friends with Phil and Stevie.
Kimiposh is right...unemployment is fun!
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Monday, June 15, 2009
Sunday, June 14, 2009
Trip to the drug store
To the lady sitting in her blue Mercedes in the middle of the parking lot where the flow-through traffic is in front of Kroger, sorry for laying on my horn until you moved. I realize I could have driven around you into the "oncoming parking lot traffic", but you see....I am unemployed and I have time to be obnoxious. And I was rather annoyed that you were sitting in the middle of the inbound lane of the parking lot traffic. What with your blue Mercedes and all....
Next time I will just ram my gray Camry into your blue Mercedes. I bet you won't be parked in the middle of the parking lot again, will you Ms. I have a Blue Mercedes, go around me? I bet she has a job..a posh job.
To the lady in CVS looking for the LifeBrand nose plugs, I am sorry CVS didn't have your brand of nose plugs. But I do think Phil, the Shift Supervisor, did try his best to act like he cared about your dilemma. But you have to understand...Phil is of a different generation than yours. Phil believes that work should be fun and caring about your customer needs is not fun.
No doubt Phil has taken Supervisory training and has learned that he should take care of his customers needs and that customers like you pay his salary. But you see, Phil doesn't care if you drive 2.6 miles to Walgreens to get your LifeBrand nose plugs. You know why? Because Phil's friend Stevie works at Walgreens and Stevie is also 23 and doesn't care about your needs either. Phil and Stevie can't be bothered because dealing with you is not fun and work should be FUN. Besides, the last time he helped a customer out, his boss didn't even recognize his efforts (what??? YES! Noooo, can you believe?)...or write a note to his mother about what a wonderful son she raised and what a great employee Phil is.
Therefore, Ms. Lady in the Yellow Shirt, you are out of luck with the nose plugs. Hope you don't have a heart attack since you can't do your water aerobics without your nose plugs. If you do, we will blame Phil.
ps - Phil obviously hasn't read Kimiposh's article on how fun unemployment is...
Next time I will just ram my gray Camry into your blue Mercedes. I bet you won't be parked in the middle of the parking lot again, will you Ms. I have a Blue Mercedes, go around me? I bet she has a job..a posh job.
To the lady in CVS looking for the LifeBrand nose plugs, I am sorry CVS didn't have your brand of nose plugs. But I do think Phil, the Shift Supervisor, did try his best to act like he cared about your dilemma. But you have to understand...Phil is of a different generation than yours. Phil believes that work should be fun and caring about your customer needs is not fun.
No doubt Phil has taken Supervisory training and has learned that he should take care of his customers needs and that customers like you pay his salary. But you see, Phil doesn't care if you drive 2.6 miles to Walgreens to get your LifeBrand nose plugs. You know why? Because Phil's friend Stevie works at Walgreens and Stevie is also 23 and doesn't care about your needs either. Phil and Stevie can't be bothered because dealing with you is not fun and work should be FUN. Besides, the last time he helped a customer out, his boss didn't even recognize his efforts (what??? YES! Noooo, can you believe?)...or write a note to his mother about what a wonderful son she raised and what a great employee Phil is.
Therefore, Ms. Lady in the Yellow Shirt, you are out of luck with the nose plugs. Hope you don't have a heart attack since you can't do your water aerobics without your nose plugs. If you do, we will blame Phil.
ps - Phil obviously hasn't read Kimiposh's article on how fun unemployment is...
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